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Understanding the Project Manager Performance Factor

 
Roll With the Punches

by David Ryback, Ph.D.

One quality every project manager must possess is the ability, or more to the point, the agility, to “roll with the punches,” to be flexible enough to land on your feet, no matter the challenges you’re confronting as they change, more quickly than ever, given the speed of communication in our digital age. That makes great demands on our performance skills, what we call the Performance Factor.

Think like an Optimist

 
describe the imageBy David Ryback, Ph.D.

There has been much research done on learned optimism that uncovers the fact that there are three dimensions of an event that make us feel good or bad about our involvement: our degree of personal involvement, the degree of permanence we anticipate for a given event, and the degree and level of pervasiveness. So the next time you feel bad about an event that turns out poorly, look at how you explain it.

First, do you take personal responsibility for causing the negative outcome? Second, do you see the outcome as permanent and unchangeable, or is it something you can change if you put your energy behind it? Third, is this outcome going to affect your whole life, or can you put limits on its effects? If you see the outcome as your responsibility, unable to be changed, and affecting everything in your life, then you’re thinking like a pessimist. On the other hand, if you can explain the event as having external causes (only part of which may be your responsibility), being easily changed if you marshal your resources effectively, with limited effect on the rest of your life, then you’re thinking like an optimist.

Is it really your fault? Check it out. It’s unlikely that you are totally responsible for a mess-up at work. Be realistic about that.

So start thinking like an optimist. You’re not totally responsible for everything. As a matter of fact, you’re just one of many who make things happen at work. If you stay aware of your decision-making process, you’re less likely to make foolish errors. Nothing is as pervasive at you are likely to image it if you can take an objective perspective.

The Cutting Edge of Authenticity and Building Relationships

 
By David Ryback, Ph.D.

We have to dig deep to nurture those skills that makes us more relevant and even indispensable to the organization for which we work. But how do we accomplish this? First, we must pay more attention to the subtext of what’s being communicated, to become more aware within the business context, and second, we must build the best of what makes us unique so that we can’t easily be replaced. Personal authenticity is a major component.

Authenticity has been integral to improved communication and leadership in world of business for the past decade. The path to authenticity is guided by good intentions – truly caring about the welfare of those with whom you work on a daily basis, being aware of their feelings, and communicating your own with honesty and integrity. It’s all about relationships – being sensible about the people around you and knowing the feelings that underlie the communications necessary to keep a successful operation flowing smoothly.

The range of benefits of this type of awareness is broad – from engaging others with authenticity to making rapid business decisions from the gut and brain rather than losing opportunities by spending time overanalyzing without using the benefit of fast-acting emotions. Business interactions, whether they be in the areas of management, sales, production, or negotiations – in other words, any person-to-person communication – are best when done with a sense of authenticity. This natural stance says to the associate, customer, even line worker: “I speak from my heart, with passion. What I say is worth your time because I share with you what really matters to me, and it will matter to you too.”

Why Teleconferences Leave You Feeling Empty

 
By David Ryback, Ph.D.

In this age of high-tech communication, we’re often challenged by the lack of nonverbal data that accompany more natural forms of communication. For example, one reason some of us occasionally find it difficult to communicate over the Internet is that we rely so heavily on facial and body expressions as well as eye contact that we feel somewhat lost when communicating by e-mail, especially when there’s a need for nonverbal cues in the communication. The insertion into e-mails of “emoticons,” little cartoon semblances of smiley faces or other facial expressions, is an attempt to compensate for this lack of eye contact.

We then come to the purpose of videoconferencing, but even that has its limitations. That’s why conference calls by phone seem so sterile. Even though some less verbal associates may be saying very little, there’s a great deal of comfort just seeing them sitting there attentively, in person. It’s also possible they may have something of value to contribute to the conference call but don’t feel comfortable interrupting the flow. A particular individual’s demeanor and facial expression cue us to invite such valuable contribution, which is otherwise lost in a conference call. It’s that aspect of nonverbal communication that makes face to face communication and relationship building so important.

A Sense of Well-Being At Work

 

By David Ryback, Ph.D.


The emotion of happiness is such a personal concept and one that is prone to unique interpretations. Whenever I ask individuals what they want out of life, the answer is typically happiness. It is such a global term, meaning everything and nothing at the same time. I then ask what specifically would make them happy. The answers run the gamut, but one theme that stands out is the experience of connection to family, friends, and colleagues at work.


Our focus here is whether or not understanding others and facing those aspects of yourself that are most appropriate to share make for increased happiness or sense of well-being at work. Sharing your best public self means being in touch with your feelings. You can’t be your best self if you’re not in touch with your feelings. What is there to express authentically if not your inner feelings?


Certainly, actions based on personal principles mean being true to yourself, but being your real, authentic self involves feelings as much as actions.


Just as the ability to read faces gives us information about others’ feelings, we must read our own embodied sensations as we echo others’ feelings. Perhaps it’s easier to read others’ faces than to become cognizant of our own subtler, deeper feelings. But some of us are better at it than others.

Increasing Your Team's Sense of Fulfillment at Work

 
By David Ryback, Ph.D.

What are some specific steps to accomplish a sense of fulfillment or satisfaction that will lead to improved bottom-line results?  And, more to the point, how does a boss encourage his or her team to overcome what initially seems like a paradox—assuring good output while at the same time maintaining personal meaning and satisfaction on everyone’s part?  If you’re responsible for a team and you want to accomplish this, here are some recommendations:

* Make sure all team members under you get the sense of how you appreciate their work.  One way is by communicating a sense of the big picture. Without regular feedback as to its place in the larger scheme, work could begin to take on a sense of drudgery.

* Remember to treat each of your team members with the courtesy of asking about his or her family.  Nothing else with so little effort will go as far to make them feel part of the organization.  They’ll go from feeling like numbers to feeling recognized as the human beings they are.  At the same time, keep your antennae up for the possibility that some people like to keep their business and personal lives separate.  Don’t paint all individuals with the same broad strokes.

* Try to find positive incidents to compliment your staff members rather that limiting your feedback to correct mistakes.  More than anything else, research in psychology has taught us that rewarding good behavior is much more effective than punishing mistakes.

How Our Parents Taught Us (or Destroyed) Our Ability to Use Emotional Intelligence

 
By David Ryback, Ph.D.

The ability to acquire emotional intelligence (EI) has a lot to do with your early childhood.  To the extent that you can read the faces of those in authority, and apply the Awareness Factor to know how your authentic self will play out in that particular moment, you will succeed both at being seen as a positive influence and as being a trustworthy, engaged associate.

As for individual differences in acquiring EI, it appears childhood family experience has a lot to do with it.  If we come from non-expressive families, we tend to do better at reading faces, perhaps because of the need to decipher the subtleties of our parents’ expressions.  But if we come from violent families, then we are less adept at reading positive facial signals, perhaps because they were so rare in our early experience.  Children who seem glued to the TV set are also better readers of faces, though they do tend to simplify the emotions they read, just as the cartoon characters they see have oversimplified and exaggerated emotions.  So, in the end, we’re sensitive to the subtleties that were important to us as children.

The Power to Create a New Reality

 
By David Ryback, Ph.D.

Now how about this for something interesting: Since the thinking part of the brain can override the fear-mongering amygdala, just by focusing clearly and intently on the desired experience of our communication, then, admits neuropsychiatrist Dr. Richard Restak, in his book The Naked Brain, “thanks to the frontal lobes of our brain, we have the power to create for ourselves [think facing your greatest business challenges here] a new and more empowering reality.”  Hallelujah!  A new reality!  To engage our associates, customers, etc., with the substance and spirit of the image that we conjure up, as the business professionals we are, in order to experience that highly-prized sense of authenticity and connection in our message.  What the new neuroscience reveals is what we’ve read about for years, from Goethe and Dale Carnegie onward, that what the mind can imagine becomes its own reality.

But there is more fascinating stuff, even for those of us who might initially be cynical of this approach.  To complete the circle of powerful persuasion, it’s necessary to be in touch with our audience—whether comprised of clients, associates, prospects—at the emotional level.  Here’s where the two components—the Awareness and Performance Factors—come together to allow for the most effective transactions.

Seeing the Big Picture

 
By David Ryback, Ph.D.

You ask a new employee out to lunch, hoping to establish a link with someone who has an expertise that is very useful to you.  She turns you down without any specific explanation and without reference to a future lunch date.  You might end up feeling at least some sadness, no matter how mindful you are in the habit of staying aware.  So you spend the free moments of the afternoon contemplating how she really isn’t that important to you, or why she might have turned you down.

Now, what if she couldn’t make that lunch date but would have if she didn’t have another appointment?  She just assumed another lunch date would be forthcoming and didn’t bother mentioning it then and there.  All that post-rejection fussing on your part was wasted time, and may have impaired an otherwise productive relationship.  The most effective response to this would be a survey of how often you feel such rejection.  If, after honest appraisal, you come up with an inordinate number of times, then it’s a good guess that the rejection has more to do with your overactive feelings of rejection than of others truly rejecting you.  In such a case, you need to be more wary of initial feelings of rejection in the future.  On the other hand, if they occur rarely, then consider that life has uncertainties that sometimes cause unwarranted negative feelings. 

Reading the Faces of Business

 
By David Ryback, Ph.D.


Would you be better off if you could accurately read the faces of your customers, clients, even bosses and associates?  The answer is obvious.  The more easily you can read others’ emotions, the more comfortable you’ll be with your own authentic feelings.  Reading others’ faces more accurately allows you to gauge what feelings would be appropriate to share in any given setting, whether it involves sales, managing others or working as a team.  Remember, it’s not being authentic with your feelings regardless of the context.  Rather, it's being sensitive to the context and then choosing how to share your authentic feelings sensibly and appropriately.  That fine distinction makes all the difference.

Let’s look at some research on emotional communication.  Charles Darwin focused on two basic emotions when he studied animals across the board—smiling approval and frowning disapproval. More recently, scientists have come up with about a half-dozen basic emotions: happiness, sadness, anger, fear, disgust and surprise.  (That’s not too far from Dr. Seuss’ analysis:  glad, sad, mad and bad.)  Some emotions, such as a smile indicating happiness, can be faked and often is, in the effort to provide a social lubricant when things get tense, or even as a polite demeanor in the absence of any true emotion.  Paul Ekman, guru of emotional recognition, has been able to distinguish between the two.  In the false smile, the eye areas are not engaged, the smile is less symmetrical and may disappear relatively suddenly.  But many of us—at least those without emotional intelligence—can hardly detect the difference since it is so subtle in appearance.
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